Refund policy

Last updated: 30 August 2026

This policy does not limit any mandatory consumer rights that apply to you.

Contact us before returning anything

Please email hello@treesriversufos.com before sending an item back. Include your order number and a description of the issue. Where relevant, photographs may help us assess the problem.

Do not send an item directly to a fulfilment facility unless we have provided return instructions.

Damaged, defective, misprinted or misdescribed items

If an item arrives damaged, defective, misprinted or is not as described, please contact us as soon as possible.

Where possible, contact us within 30 days of receiving the item so that we can also use our production partner's claim process. We will review the issue and handle it in accordance with the consumer rights that apply to your purchase.

The 30-day operational claim period does not limit any mandatory rights you may have in relation to faulty, damaged or misdescribed goods.

Changes and cancellations

Need to change or cancel your order? Email hello@treesriversufos.com as soon as possible. Once production starts, we may be unable to change the item or stop its dispatch. This does not remove any statutory cancellation or return rights.

Wrong size or change of mind

For standard, non-personalised items, tell us within 14 days after delivery if you wish to cancel. You then have another 14 days to send the items back.

You may inspect and try on items as you would in a shop. Please avoid washing, wearing or handling them beyond what is needed to check them.

You pay return postage for a change-of-mind return. Contact us for return instructions before posting anything.

When you’ll receive your refund

For a valid cancellation, we’ll refund you without undue delay. Where goods are being returned, we’ll refund within 14 days of receiving them back or receiving evidence that you sent them back, whichever happens first.

Refunds go to your original payment method unless we agree otherwise.

If you cancel your whole order, we’ll also refund the standard outbound delivery charge. Any extra paid for an upgraded delivery service is not refundable.

We don’t charge cancellation or restocking fees when you exercise your statutory cancellation right.

Exchanges

We do not offer direct size or colour exchanges. You can return an eligible item and place a new order.

If something arrives faulty, damaged or incorrect, email us so we can help. This does not affect your statutory rights, including any right to a replacement.