Refund policy

Last updated: 11 August 2026

This policy does not limit any mandatory consumer rights that apply to you.

Contact us before returning anything

Please email hello@trees-and-rivers.com before sending an item back. Include your order number and a description of the issue. Where relevant, photographs may help us assess the problem.

Do not send an item directly to a fulfilment facility unless we have provided return instructions.

Damaged, defective, misprinted or misdescribed items

If an item arrives damaged, defective, misprinted or is not as described, please contact us as soon as possible.

Where possible, contact us within 30 days of receiving the item so that we can also use our production partner's claim process. We will review the issue and handle it in accordance with the consumer rights that apply to your purchase.

The 30-day operational claim period does not limit any mandatory rights you may have in relation to faulty, damaged or misdescribed goods.

Parcels lost in transit

If you believe your order has been lost in transit, please contact us as soon as possible. Where possible, raise the claim within 30 days of the estimated delivery date so that we can investigate through our fulfilment partner's claim process.

This operational claim period does not limit any mandatory consumer rights that apply to you.

Change of mind and size exchanges

Our products are produced on demand.

Outside any return, cancellation or withdrawal rights you have under applicable law, Trees, Rivers & UFOs does not offer voluntary returns, refunds or exchanges solely because you changed your mind or selected the wrong size.

Please review the product description and size guide carefully before ordering. This voluntary returns policy does not override any mandatory consumer rights that apply to your purchase.

Incorrect or incomplete addresses

If a parcel is returned because an incorrect or incomplete delivery address was supplied with the order, additional shipping costs may apply before it can be sent again. This does not apply where Trees, Rivers & UFOs was responsible for the addressing error.

Unclaimed parcels

Unclaimed parcels may be returned to the fulfilment facility. If this happens, contact us as soon as possible and we will advise you on the available next steps. Additional shipping costs may apply.

Returns

If a return is required, we will provide the appropriate return instructions after reviewing your request. Please do not send products to an address obtained independently or directly to Printful without first contacting us.