FAQs

Clear answers, no mystery.

Are Trees, Rivers & UFOs products made to order?

Yes. Products are made on demand after you place an order. This lets us produce each piece for a customer rather than holding a large finished stock.

Can I cancel or change an order?

Need to change or cancel your order? Email hello@treesriversufos.com as soon as possible. Once production starts, we may be unable to change the item or stop its dispatch. This does not remove any statutory cancellation or return rights.

Can I exchange an item?

We do not offer direct size or colour exchanges. You can return an eligible item and place a new order. This does not affect your statutory rights, including any right to a replacement if an item is faulty, damaged or incorrect.

Can I return an item if I chose the wrong size or changed my mind?

For UK customers buying standard, non-personalised items, tell us within 14 days after delivery if you wish to cancel. You then have another 14 days to send the items back.

You may inspect and try on items as you would in a shop. Please avoid washing, wearing or handling them beyond what is needed to check them.

You pay return postage for a change-of-mind return. Contact us for return instructions before posting anything. Read the Returns and refunds policy for the full conditions. Your statutory rights are not affected.

Can items from one order arrive separately?

Yes. Items from the same order may sometimes be fulfilled or delivered separately. Separate shipping charges may be shown at checkout when an order is split.

Can screen colours differ from the finished product?

Yes. Product colours and appearance can vary between screens because of device and display settings.

How do I choose a size?

Use the garment measurements on the product page and compare them with a similar garment you already own. The measurements describe the garment, not your body. See the full Fit & sizing guide for step-by-step instructions and metric and imperial tables.

How long do art prints take to make?

Art prints are fulfilled through Creativehub by theprintspace. Print-only orders normally dispatch in 1–2 business days; framed prints have a dispatch target of 10 working days. These are estimates, not guarantees. Shipping time is additional. Read the Shipping policy for full details.

How long does embroidered apparel take to make?

Fulfilment for embroidered apparel normally averages 2–5 business days before shipping. This is an estimate, not a guarantee, and shipping time is additional.

How much is shipping and when will my order arrive?

Your order is made after purchase. Production time comes before shipping time. Shipping costs and available delivery options are shown at checkout. Items may arrive separately, and tracking is provided where available. Delivery times are estimates and vary by destination and carrier. Read the Shipping policy for the full details.

What if my item is damaged, defective, misprinted or not as described?

Email hello@treesriversufos.com as soon as possible with your order number and a description of the issue. Photographs may help us assess the problem. Where possible, contact us within 30 days of receiving the item so we can also use our production partner's claim process. This operational period does not limit any mandatory consumer rights. Read the Returns and refunds policy.

Where is my order fulfilled?

Clothing and bags are fulfilled by Printful. Its routing system selects a suitable facility based on the delivery address, product availability, production method and facility capacity. A nearby facility is used where possible, but we cannot manually select a facility for an individual Printful order.

Art prints and framed prints are fulfilled through Creativehub by theprintspace, with fine-art printing and framing facilities in the UK, Germany and the United States. Art and non-art items may be produced and shipped separately.

Will I receive tracking?

Where tracking is available, tracking information is sent after dispatch.