Shipping policy

Last updated: 30 August 2026

Made to order

Your order is made after purchase. Production time comes before shipping time. Shipping costs and available delivery options are shown at checkout. Items may arrive separately, and tracking is provided where available.

Fulfilment normally takes an average of 2–5 business days for clothing and bags before the order ships. This is an estimate, not a guarantee, and it does not include shipping time. Fulfilment times can change because of product availability, order volume, seasonal demand or the facility handling the order.

Art print production

Art prints are fulfilled through Creativehub by theprintspace. Print-only orders normally dispatch in 1–2 business days; framed prints have a dispatch target of 10 working days. These are production and dispatch estimates, not delivery guarantees. Shipping time is additional.

Where orders are fulfilled

Clothing and bags are fulfilled by Printful. Its routing system automatically selects a suitable facility based on the delivery address, product availability, production method and facility capacity.

For Printful orders, we cannot manually select the facility for an individual order. A nearby facility is used where possible, but an order may be routed elsewhere if needed.

Art prints and framed prints are fulfilled through Creativehub by theprintspace, which operates fine-art printing and framing facilities in the UK, Germany and the United States. Art and non-art items may be produced and shipped separately.

Shipping costs and delivery

Available shipping methods and charges are shown at checkout.

Shipping time begins after fulfilment is complete and varies depending on the destination and carrier. Any delivery estimate shown is an estimate rather than a guaranteed arrival date.

Items from the same order may sometimes be fulfilled or delivered separately. Separate shipping charges may be shown at checkout when an order is split.

Where tracking is available, tracking information will be sent after dispatch.

Delivery addresses

Please check your delivery address carefully before completing your order.

If a parcel is returned because the address supplied with the order was incorrect or incomplete, additional shipping costs may apply before it can be sent again. This does not apply where the error was caused by Trees, Rivers & UFOs.

Unclaimed parcels may also be returned. If this happens, please contact us and we will advise you on the available next steps. Additional shipping costs may apply.

Lost parcels

If you believe your parcel has been lost in transit, please contact us as soon as possible.

Where possible, contact us within 30 days of the estimated delivery date so that we can investigate through our fulfilment partner's claims process.

This operational claim period does not limit any mandatory consumer rights that apply to you.

Contact

For shipping help, email hello@treesriversufos.com and include your order number.